Refund Policy

This Refund Policy explains when purchases made through signedge.space may be refunded or otherwise corrected. In this policy, “signedge.space,” “we,” “us,” and “our” refer to the service provider operating under the signedge.space brand. This policy applies to one-time purchases of prepaid credits and other digital services offered on the website. IN SHORT Successfully delivered and consumed digital services are generally non-refundable. We will correct duplicate charges, failed delivery, and verified technical billing errors, subject to the rules below and applicable law. 1. One-time purchases Purchases are one-time transactions unless the checkout page expressly states otherwise before payment. The current credit purchase flow does not automatically renew and does not create a recurring subscription. Purchased credits are added to the user’s account after payment confirmation. Credits have no cash value, cannot be transferred between users, and cannot be redeemed for cash. 2. When a refund or correction may be available Submit a request within 7 calendar days after the transaction if any of the following applies: The same purchase was charged more than once. Payment was completed but the purchased credits or service were not delivered because of a verified platform error. Credits were deducted for a generation that produced no usable result because of a verified platform failure, and the credits were not restored automatically. The amount charged did not match the amount clearly displayed and accepted at checkout. The transaction was unauthorized, after reasonable identity and account verification. We may resolve an eligible issue by restoring credits, re-delivering the service, correcting the charge, or issuing a full or partial refund, depending on the nature of the failure and applicable law. 3. Non-refundable situations Except where required by law, refunds are generally not available when: Credits were successfully delivered and used to run a model or generate content. The service completed as described, but the user did not prefer the style, creative quality, or subjective characteristics of the AI output. Incorrect, incomplete, low-quality, or unauthorized source material was supplied by the user. A request failed because the user’s device, network, browser, or third-party service was unavailable. Promotional or complimentary credits were used. The account was suspended for fraud, abuse, chargeback misuse, or a material breach of the Terms of Service. 4. Credit errors and expiry If a confirmed technical error deducts credits without providing the requested service, we will normally restore the affected credits rather than issue a cash refund. Purchased credits do not expire unless a different validity period is clearly disclosed before purchase. Promotional or complimentary credits may be subject to separate validity rules shown when they are issued. 5. How to request help 1.Contact the support channel shown on the website’s Contact page within 7 calendar days of the transaction. 2.Provide the account email, transaction or order ID, purchase date, amount, and a concise description of the issue. 3.Include relevant screenshots or error details, but do not send full card numbers, security codes, passwords, or private keys. We aim to acknowledge requests within 3 business days and normally complete our review within 5–7 business days. Complex fraud or technical investigations may require additional time. 6. Approved refunds Approved cash refunds are sent to the original payment method. The payment method available to a user is the method displayed at checkout; this policy does not promise support for any specific payment provider. After we submit an approved refund, the user’s bank or payment provider controls the posting time. Processing commonly takes 5–10 business days but may take longer depending on the provider and region. 7. Chargebacks Please contact support before opening a payment dispute so we have an opportunity to investigate. Nothing in this section prevents a user from exercising rights available through a card issuer, payment provider, or applicable law. We may restrict an account while a dispute or fraud investigation is pending.